Dear family, friends, loved ones and future residents,

As the whole country moves into a sustained period of the COVID 19 pandemic, we would like to update you on developments at Goatacre Manor Care Centre.

As a result of the pandemic all our employees are following the stringent government guidelines. New information and advice from regulatory bodies is being passed on to all employees as soon as we receive it. All employees are therefore using Protective Personal Equipment (PPE), including aprons, gloves and masks with any interaction with your loved one within 2m, in line with government guidance.  Whilst we appreciate this can create some unease, this ensures that we continue to keep your loved ones and our employees safe.

During this difficult time, we are routinely updating all our residents with any changes they may see or experience around their home, providing reassurance in line with their level of understanding of the situation.

We now have 6 iPads available in the home so that you can remain in contact with your loved one, if you need any assistance with this please don’t hesitate to contact us.

The current climate has led to the inevitable increased media interest and we have been made aware that homes in our sector are receiving calls from individuals posing as members of the statutory and regulatory authorities as well as extended family members. Our duty of care is to the confidentiality and dignity of those that live and work with us in Goatacre Manor Care Centre and we will release information to confirmed next of kin or lasting power of attorneys regarding a residents health and well-being or whether we have residents with suspected or confirmed COVID19 once we have confirmed your identity. We will contact all next of kin/powers of attorney following any request based on the contact information we already have.

Any additional visitors’ information has been sent via email to our residents families and/or power of attorney. If you have any other questions or would like enquire about placing your loved one with us, please don’t hesitate to contact the home as usual on 01249760464, from 9am to 5pm and we will endeavour to answer any questions you might have.

We would like to thank you personally for your patience, understanding and kindness during this intense time and would like to reiterate that we at Goatacre Manor Care Centre are totally dedicated to the safety and well-being of our residents and colleagues as we go about providing the care they all deserve.